Welcome to Customer Help and Advice

Your insurance policy details all of the types of damage that you can and cannot claim for. Please refer to these documents for more detail on the type, size and location of damage that is included in your cover.

If you haven't already downloaded the AutoProtect App for easy access to your documents and more, head to your app store today and search 'AutoProtect'.

Most AutoProtect policies do not incur an excess but in some instances there may be an excess payable by the customer. Please check your terms and conditions to clarify which category your policy falls into. 

We appreciate how inconvenient it can be to have your car with a repairer instead of on your driveway. We aim to process claims as quickly as possible, as long as we have all the information we need to do so.

Alloy wheel insurance claims are assessed within minutes via our app once you have submitted photos of the damage.

Tyre insurance claims require assessment by a repairer and so can take a little longer. As soon as we have the information we need from the repairer, we'll let you know about the outcome of the claim as soon as possible.

Our alloy and tyre insurance policies involve reimbursement to the customer once they have had a repair or replacement completed within the authorised amount which was approved by us at the start of the claims process.

We choose this option to avoid any delay in enabling you to collect your car from the repairer and get moving again. 

You can still claim on your AutoProtect insurance policy if you are the responsible party in the incident that resulted in damage to your vehicle, and it isn’t a consideration when evaluating your claim.

Customers with tyre insurance can also claim if the damage caused to their tyre was caused maliciously by a third party.

To start a tyre insurance claim, you'll need the following information:

• Vehicle registration
• Photo of vehicle registration
• Post code
• Surname
• Date on which you noticed the damage
• Location of the damage
• Two photos of the damage, one close up and one further away
• A photo of the tread depth of the tyre that is damaged

This information should be submitted to us by email to mailto:tyre@autoprotectgroup.co.uk. Once we have this information, our team will review it and progress the process for you.

If your vehicle is driveable, more information is available on this page. If not, head to this page for an alternative process.

To start an alloy wheel insurance claim, you'll need the following information:

• Vehicle registration
• Photo of vehicle registration
• Post code
• Surname
• Date on which you noticed the damage
• Location of the damage
• Two photos of the damage, one close up and one further away

This information can all be submitted on the AutoProtect App. Once we have this information, our team will review it and progress the process for you.

Please contact us as soon as possible after you notice damage to your vehicle to avoid the damage getting any worse and any delay in paying your claim.

If you haven't already downloaded the AutoProtect App for easy access to your documents and more, head to your app store today and search 'AutoProtect'.

The AutoProtect App will provide updates about the status of your claim.

If you did not use the App to start your claim, or you have any questions that cannot be answered on this page, please feel free to call our claims managers, who will be happy to assist:

Call us on 01279 456 500 Monday to Friday 9am to 5pm, or Saturday 9am to 1pm. Please note that calls are charged at local rates.

It’s best to register your claim as soon as possible to prevent any minor damage becoming worse.

New alloy wheel, tyre or complete wheel insurance claims can be submitted on the AutoProtect App. 

If you haven't already downloaded the AutoProtect App for easy access to your documents and more, head to your app store today and search 'AutoProtect'.