Welcome to Customer Help and Advice

Amendments to your personal details can be done using the AutoProtect App. If you haven't already downloaded the AutoProtect App for easy access to your documents and more, head to your app store today and search 'AutoProtect'.

Unfortunately, your warranty cannot be transferred to another vehicle.

If you sell your vehicle to a private individual, and there is still an unexpired period of protection, you will be able to transfer your agreement to the new owner. All you need to do is request to transfer your agreement by email to customersupport@autoprotect.net. There is a transfer fee of £25 payable upon request.

The unexpired term of the agreement will be transferred when the vehicle is sold, as long as all the documentation is passed to the new owner and, the vehicle has been serviced and maintained according to the manufacturer’s requirements.

In the first instance, please contact your selling dealer for the information regarding your warranty. They should provide this information to you when you first purchase the product.

The agreement terms for your extended warranty are available on the AutoProtect App.

If you haven't already downloaded our app for quick and easy access to all of your agreement information and agreement changes at your fingertips, If you haven't already downloaded the AutoProtect App for easy access to your documents and more, head to your app store today and search 'AutoProtect'.

If a part breaks or fails as a result of the number of miles your car has travelled, or in the usual course of running your car, it’s considered to be failure as a result of wear and tear. This is the anticipated deterioration in performance of parts due to the car’s age or mileage.

At AutoProtect we like to keep things simple. As long as you abide by the terms of your agreement, you’ll be protected from failure due to wear and tear from day one.

Please remember to read your agreement documents for the terms and conditions of your warranty.

If you haven't already downloaded the AutoProtect App for easy access to your documents and more, head to your app store today and search 'AutoProtect'.

Some of our warranties include a financial contribution to roadside recovery costs, as well as provide assistance with ongoing transport and/or accommodation. However, this does not apply to all agreements so it's important that you familiarise yourself with the terms and conditions of the warranty you have purchased. Please read your agreement documents for full details.

An AutoProtect warranty agreement gives you solid protection against the financial impact of mechanical breakdown or electrical failure of included components, so you’re not left facing the repair bill alone. It’ll also include the cost of labour and VAT to repair or replace these parts. Some of our warranties also include protection from the cost of failure resulting from wear and tear.

This means that if your car breaks down as a result of the mechanical breakdown or electrical failure of any of the included components, as long as you abide by the terms of your agreement  we’ll pay out at the claim benefit level stipulated on your agreement schedule. 

An extended warranty gives you valuable financial protection against your car suffering a mechanical breakdown or electrical failure that you would otherwise face alone.

We all know that when a car breaks down, there’s always the chance that the bill will amount to hundreds of pounds, if not more, and that this is money you’ll have to either take out of savings, or from something else you’ve been saving for. And, in today’s economic climate, this has even more impact on tightly strained finances. That’s why it’s so important to be sure that you have the right protection in place.

Mechanical breakdown cover is designed to help you with these financial misfortunes, subject to the terms of your agreement, by making sure you’re not alone when it comes to getting your car back on the road.

For tens of thousands of people with warranty cover, who’ve faced these repair bills, it’s been a welcome relief.

A warranty agreement should be in the same name as the vehicle owner.

Most cars that are no longer covered by the manufacturer warranty can be covered by an extended warranty. Check the comprehensive list of benefits on offer in your agreement documents to help you understand more about the product and its protection. Extended warranties are a good idea for vehicle owners looking to protect themselves from a sudden financial burden in the event of a mechanical or electrical failure. Breakdowns become more likely as a vehicle ages, making a warranty a good option for a used car.