Welcome to Customer Help and Advice

Your SMART insurance policy details all of the types of damage that you can and cannot claim for. Please refer to these documents for more detail on the type, size and location of damage that is included in your cover.

If you haven't already downloaded the AutoProtect App for easy access to your documents and more, head to your app store today and search 'AutoProtect'.

There is no excess payable on AutoProtect insurance policies.

We appreciate the negative impact that minor damage can have to you and your car. So, we do everything in our power to make the claim process is as stress-free as possible.

We've automated our SMART insurance claim process to reduce the time it takes for you to start a claim and hear back on our approval.

Please remember that it's important that you provide us with all the information required at the start of your claim to avoid any unnecessary delays in approval.

SMART insurance claims involve no direct payment to either the policyholder or a repairer. We arrange for one of our expert technicians to visit a convenient location of your choice and repair your vehicle without the need for any payment from you.

You can still claim on your AutoProtect insurance policy if you are the responsible party in the incident that resulted in damage to your vehicle, and it isn’t a consideration when evaluating your claim.

Our aim is to make your claim as fast and stress-free as possible. We've automated our SMART insurance claim process to reduce the time it takes for you to start a claim and hear back on our approval. Simply submit your information using the AutoProtect App and we'll get back to you in minutes to tell you whether your claim is approved or not.

If you experience issues with the app or would rather speak to a member of our team, call us on 01279 456 500 and we'll be happy to assist.

To start a SMART insurance claim, you'll need the following information:

• Vehicle registration
• Photo of vehicle registration
• Post code
• Surname
• Date on which you noticed the damage
• Location of the damage
• Two photos of the damage, one close up and one further away

Once we have this information, our app will assess the damage and approve your claim immediately if it falls within our parameters. You'll then be able to book your repair appointment in the same session. 

Please contact us as soon as possible after you notice damage to your vehicle to avoid the damage becoming worse over time and any unnecessary delays in paying your SMART insurance claim.

If you haven't already downloaded our app for access to all of your policy information and cover details at your fingertips, head to your app store to download it today.

The AutoProtect App will provide updates about the status of your SMART insurance claim.

If you are unable to find the answer you are looking for on the app, please feel free to call our claims managers who will be happy to assist:

Call us on 01279 456 500 Monday to Friday 9am to 5pm, or Saturday 9am to 1pm. Please note that calls are charged at local rates.

It’s best to register your claim as soon as possible to prevent any minor damage becoming worse.

New SMART insurance claims can be submitted on the AutoProtect App. Head to your app store to download it and start your claim today. 

SMART insurance covers you for minor damage to your vehicle such as chips, dents, light scuffs and scratches caused by everyday motoring which can be repaired using Small to Medium Area Repair Technology (SMART) techniques.

All information regarding your policy terms, claims limits, policy duration and more can be found in your policy documents.

You can access your policy documents using the AutoProtect App. Head to your app store to download the AutoProtect App today.

Your SMART insurance policy documents will have been provided to you at the time of purchase alongside your vehicle. If you have misplaced your documents or need new copies, you can access your policy documents using the AutoProtect App. Head to your app store to download the AutoProtect App today.