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Welcome to Customer Help and Advice

Our help section is designed to answer your questions or put you in touch with the right team.

The sections below have been broken down into categories so that you can start looking for answers to your questions as quickly as possible.

This section offers answers to agreement holders frequently asked questions. If you are a dealer or repairer support can be found by clicking here.

Are you looking for our Privacy Policy? You can find it HERE

Categories

General - Warranty

Claims - Warranty

Claims - SMART

Claims - GAP

Claims - Wheel Insurance

Amendments

Cancellations

Payments

Additional Support

Complaints

Contact Us

I am experiencing financial difficulty. What support is available to me? +-

Our finance team are here to support and offer advice if you are experiencing financial difficulty, they will liaise with Premium Credit to find the best outcome for you. 
Please call 01279 456500 and select option 4 for our finance team. 

What if there’s been an additional charge made? +-

If there has been an additional charge collected alongside your monthly repayment, these should be explained on your Credit Agreement, issued to you by Premium Credit.

If you would like further information, please visit:  help.premiumcredit.com/faq-personal-customers

Can I change my Direct Debit payment date? +-

You can change your Direct Debit payment date within five days either side of your current payment date. This change is free of charge. Simply give us a call on 01279 456 500 option 4, on Monday to Friday, between 9am and 5pm.

How can I update my Direct Debit bank details? +-

If you need to update your Direct Debit account details, please call us on 01279 456 500 option 4, from Monday to Friday, between 9am and 5pm.

Who are Premium Credit? +-

Premium Credit are the number one Premium Finance Company in the UK and Ireland. They provide the finance to pay your premium in full upfront and you repay them by monthly Direct Debit.

If you decide to pay your policy on a monthly basis, Premium Credit will contact you and request you to sign a Credit Agreement.

How does premium funding work? +-

Our premium funding facility allows customers to spread the cost of their insurance premium over a number of months at no extra cost. On taking out your policy, you will pay a deposit and then the balance of your premium is spread over the eligible number of months.