Tyre Claim - NEXT STEPS when your vehicle is NOT driveable
If your vehicle is not drivable due to a puncture, please ensure you stay safe and call your breakdown provider who will be able to assist in exchanging your punctured tyre for your spare wheel.
We recommend you use Halfords Autocentres and National Tyres as AutoProtect liaise with these providers directly. This will help us to process your claim quickly and effectively.
Please be aware that our policies do not cover any form of “call out” fees.
Please ask your repairer to call us on 01279 456 500 option 1, option 1, before any work is undertaken. They must obtain AutoProtect’s approval, otherwise, your claim cannot be paid.
Our standard operating hours are as follows
Monday - 9:00 to 17:00
Tuesday – 9:00 to 17:00
Wednesday - 9:00 to 17:00
Thursday - 9:00 to 17:00
Friday - 9:00 to 17:00
Saturday - 9:00 to 13:00
Sunday - CLOSED
I’m claiming out of regular working hours.
If you are claiming outside regular working hours, please check that the damage is covered by your policy and that any claims limits have not already been exceeded as detailed in your terms and conditions.
Once the above has been checked, please have the repair completed and email us with the following information:
- A copy of the repair invoice with a breakdown of the tyre cost and labour
- 3 separate images, one of the vehicle registration number and the damaged tyre together, the second a close up of the damaged tyre and the last an image showing the tyre tread depth.
- Provide your BACs details including your sort code, account number and name on the bank account
Please ensure all of the above items are included in the email and send these to tyre@autoprotectgroup.co.uk for consideration. Successful claims will be reimbursed to you in 3 to 5 working days.
If you require any assistance then please call us on 01279 456 500 option 1, option 1 and one of our staff will be at hand to talk you through the process.
You can watch a guide video here.
