Visit iProcess

iClaim is a legacy system which creates limitations in our ability to improve the repairer and customer experiences with AutoProtect. As part of a wider transformation programme, we will deliver new platforms to replace our legacy systems which allows us remove the limitations inherent to iClaim. 

This new repairer platform will futureproof our offering and enable us to make continuous improvements from 2026 onwards. For repairers, the benefits include clearer communication, end-to-end tracking of repairs, and the ability to edit cases as the repair progresses. All of this will ultimately improve the repair journey and associated turnaround times.

iProcess is a web-based application which can be accessed with any internet browser on any device which has internet connectivity. 

The platform allows repairers to log repairs they are servicing on behalf of AutoProtect policyholders and warranty customers. Supporting documents and diagnostic information can be uploaded with end-end visibility of which stage of the journey the repair is sitting in. Once the repair is complete, it also facilitates self-billing and payment tracking.

Importantly, iProcess integrates seamlessly with our other systems, meaning that we can speed up administration on our side and reduce delay for yourselves and customers.

Your ability to log new repairs on iClaim will cease on 13 April 2026. After this date you will not be able to access any repairs in iClaim. Complete phase out of iClaim will complete on 18 May 2026, meaning that all open repairs on iClaim will have to be completed by this date.

During the migration period we will run both iClaim and iProcess in tandem meaning there will always be a platform live for you to submit your claims and repair information. If we experience any unexpected outages as part of our migration, you will be informed. Keep an eye on our support page for the latest updates.

iProcess will deliver significant enhancements to our repairer experience, which is why we're confident that you'll want to move over to the new platform. We are unable to allow the creation of new repairs on iClaim beyond 18 May 2026. All existing repairs on iClaim will need to be completed by 9 June 2026 as we will be unable to support existing repairs beyond this. All repairers will need to use iProcess if they wish to continue to service repairs on AutoProtect administrated policies and warranties.

iProcess delivers clearer communication, end to end tracking of repairs, and better transparency around authorisation decisions.

iProcess is a web-based platform, head to our webpage to get started. 
https://iprocess.uk/login

iProcess uses an email and password to login. The first time you use iProcess, you will be able to create a login with the same username you used for iClaim, but with the creation of a new password. If you want to, you will also have the option to update your username. The next time you login to iClaim we will ask you to confirm your details to help ensure that we can migrate your profile correctly.

Your username can be the same one you entered on iClaim, but you will need to create a new password when you login iProcess for the first time. You will also have the option to update your username. If you don't already have an iClaim account then you will be able to register directly on iProcess for the first time with new credentials.

To register for a new account, visit iProcess and select 'Repairer' under the user selection toggle. Next, select 'Register as Repairer' and proceed to the next screen. Input the details requested and select 'Register'. This will return you to the log in screen where you can log in with the credentials you've just set up.

Due to security requirements, individuals must have their own login to use iProcess. We do not condone the sharing of sensitive login information across multiple users. However, we are able to allocate multiple users to one overall repairer entity to keep your information in one place.

Individual user logins can be linked to see all repairs under one site login, however we are currently unable to link multiple sites in one place.

Yes, you can select VAT reg/non VAT registered whilst setting up the account.

Claims already in progress on iClaim will remain in iClaim until they are completed. We are giving our repairers an extended window until 9 June 2026 to make sure that all active iClaim repairs are completed before we discontinue support for the platform. As a last resort, we are able to assist repairers to recapture any active claims not completed by this date.

Yes, historic claims from iClaim will automatically pull through to iProcess. These can be found by searching for the repair using the vehicle or policy details such as registration number or customer name and post code.

Claims that cannot be completed by 9 June 2026 can be manually recaptured in iProcess to allow you to continue your workflow. However, as this is a manual process it can be time consuming so we strongly recommend that repairers do everything they can to move away from iClaim as soon as possible. If you begin to register new repairs on iProcess sooner rather than later, the likelihood of having to recapture anything is very low.

To submit a new repair you will need the vehicle registration number, customer surname and postcode. Head to the 'Log a New Case' page on iProcess to get started. If you need assistance, we've got a training videos for each type of repair to help you, available on this webpage.

Once you have submitted a repair to us via iProcess, our team will need to evaluate the fault or damage on the vehicle alongside the terms and conditions of the agreement. A member of the AutoProtect team will be in touch to advise of what we will and won't pay for, as well as an explanation of why.

Yes. You can upload photos, videos and diagnostics as supporting evidence. Depending on the fault on the vehicle, some of this evidence could be mandatory for your repair. iProcesss will clearly highight what information is and is not required for each repair.

The dashboard page within iProcess shows a status for each repair. This contains all the information you need to know about who the repair is with and what the current status is.

Yes, if payment is selected to repairer, the invoice will be generated by the system and emailed to the repairer.

Once a repair has been finalised, the status against the repair will automatically update. Once a repair is ready for payment there are two options. Repairers can indicate for AutoProtect to pay either the repairer, or to reimburse the customer if the customer has paid for the work already. If AutoProtect is to pay the repairer, this will trigger the self-billing process. iProcess will generate an invoice automatically which will be processed by our accounts department for payment. You will recieve a copy of this invoice by email.

If AutoProtect is to pay the customer, we will request an invoice from you to pay manually.

Your payment terms already agreed with us will not be affected by this system migration.

Yes. iProcess will automatically update your repair status depending on whether we're waiting to make payment or payment has been made to you. We process invoices within 24 hours of receiving all the information we require. After this, payment is made by BACS within 3-5 working days.

No. We'll automatically move your existing payment details over from iClaim. However, if your details have changed recently and you haven't told us yet, please make sure they are recorded correctly in iProcess.

Our dedicated platform support team are ready and waiting to help answer your questions about iProcess and make sure you're able to use it without any issues. If you need to contact them, you can raise a service request directly in iProcess and tell us about the problem you're having. Look for the 'Service Requests' tab on the top navigation menu. A member of our team will contact you directly to assist.

Our dedicated platform support team are ready and waiting to help answer your questions about iProcess and make sure you're able to use it without any issues. If you need to contact them, you can do so by email from 13 April to business-support@autoprotect.net.

iProcess is a web-based application and so can be used on all mainstream internet browsers. There is no need for you to download an app to use our platform.

Yes! We have a suite of training videos available for you to watch in your own time. They're available further up this page and will guide you through how to start and submit a repair for each of the AutoProtect policy or agreement types served through iProcess.

Your data is always processed in accordance with our privacy policy. You can read more about this on our privacy policy page.

No. Ongoing support for repairers servicing our repairs remains the same. Our phone number is 01279 456 500.