Complaints Procedure

AutoProtect is committed to providing you with an exceptional level of service and customer care. If there is an occasion where you feel that this level of service has not been delivered we would like to hear about it.

If you would like to make a complaint please contact the administrator:

AutoProtect (MBI) Limited
Warwick House
Roydon Road
Harlow
Essex CM19 5DY

Email: services@autoprotect.net

AutoProtect will contact you within five days of receiving your complaint to inform you of the action being taken.

A resolution to the problem and an answer will be provided within four weeks. If it is likely to take longer than four weeks, you will be advised as to when you can expect an answer.

Alternative dispute resolution

If after receiving our final conclusions you are still not satisfied, you may refer your complaint to Citizens Advice by:

• Submitting your complaint online at www.citizensadvice.org.uk
  You should refer the matter to Citizens Advice no later than six months from the date of our final conclusion.