Welcome to Customer Help and Advice

Cancellations can be done in a few moments using the AutoProtect App. Head to your app store today to download the app. 

If you change your mind about the product you've bought and would like to cancel it, you can do so within the first 30 days of purchase for a full refund. You should send your cancellation request in this instance to the selling dealership.

An administration fee of £35 will be payable that reflects the administrative cost of cancellation.

After 30 days, you will not be eligible for any refund upon cancellation.

You have the right to cancel your policy or agreement with us at any time.

Cancellation WITHIN 30 days of policy start date
If the policy is cancelled within the first 30 days, you will be entitled to a full refund providing no claims have been submitted.  Cancellation requests within the first 30 days of start date should be directed to your selling dealer.

Cancellation AFTER 30 days of policy start date
If you'd like to cancel your cover more than 30 days after the policy start date, and you don't want to transfer the policy to a replacement vehicle, you'll be entitled to a pro-rata refund on the remainder of your policy. This will be calculated on a monthly basis and is paid for each full month left to run. An administration fee of £35 will be payable that reflects the administrative cost of cancellation.

If the policy is not paid in full, you will only be refunded an equivalent amount and not the full cost of the policy, which will be pro-rated. It will be calculated on a monthly basis and will be paid for each full month left to run.

If you have transferred your policy to a replacement vehicle, you will only be entitled to a refund of the original cost, which does not include any transfer costs or administration fee paid for the transfer.

If you have submitted any claims against your policy you can still cancel your cover, but no refund will be payable.

Please note that it can take up to seven working days to process your cancellation request.

We aim to process your cancellation request within five working days. If you sent us your bank details with your request, your refund will be paid directly into your bank account within five working days.