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Welcome to Customer Help and Advice

Our help section is designed to answer your questions or put you in touch with the right team.

The sections below have been broken down into categories so that you can start looking for answers to your questions as quickly as possible.

This section offers answers to agreement holders frequently asked questions. If you are a dealer or repairer support can be found by clicking here.

Are you looking for our Privacy Policy? You can find it HERE

Categories

General - Warranty

Claims - Warranty

Claims - SMART

Claims - GAP

Claims - Wheel Insurance

Amendments

Cancellations

Payments

Additional Support

Complaints

Contact Us

I’ve bought a new car, how do I transfer the balance of my policy to the new vehicle? +-

The ability to transfer your policy or agreement to a new car is subject to our eligibility checklist which is applied to the new vehicle. Please call us on 01279 456 500 to speak to a member of our team who will be able to check if your policy is transferrable. 

I’ve sold my car, how do I transfer the balance of my policy to the new owner? +-

Yes, insured policies can be transferred to a new owner. This transfer is subject to an administration fee of £35.

Please call us on 01279 456 500  to speak to a member of our team who will be able to assist with the transfer. 

Warranties or protection plans that are not insured cannot be transferred to a new owner if you decide to sell your vehicle.

How do I change my name on my policy? +-

If you have changed your name and need to update the details on your policy or agreement, you can make this change on the AutoProtect App.

If you haven't already downloaded the AutoProtect App for easy access to your documents and to make changes, head to your app store today and search 'AutoProtect'.

How do I change my address details on my policy? +-

If you have moved and need to update the details on your policy or agreement, you can make this change on the AutoProtect App.

If you haven't already downloaded the AutoProtect App for easy access to your documents and to make changes, head to your app store today and search 'AutoProtect'.

How can I change my vehicle registration? +-

If you have changed you license plate or added a custom plate to your car and need to update the details on your policy or agreement, you can make this change on the AutoProtect App.

If you haven't already downloaded the AutoProtect App for easy access to your documents and to make changes, head to your app store today and search 'AutoProtect'.