AutoProtect Customer Services
Here on the frontline at our UK head office, an experienced customer services team focuses on putting its detailed knowledge of the company, its products and people at your disposal, whether you are an automotive retailer, a manufacturer, or one of our policy-holders.
Service Benefits
Employees receive comprehensive training to ensure competency when managing interactions. This training equips them to provide the following:
- respond to queries professionally and efficiently.
- redirect any questions they can’t answer straight to someone who can.
- remember at all times that your customers are our customers.
- assist with policy amendments and transfers.
- manage customer claims fairly and swiftly.
- raise cheques/BACs payments within 24 hours of claim approval.
The customer services team is on duty from 9am to 5pm Monday through Friday, except on bank holidays.
Our aim is to make sure all your dealings with AutoProtect are as straightforward as possible, whether you have queries about a product, a service, a policy or a claim.
Products and services to suit your business
Franchised Dealers >Non-Franchised Dealers >Manufacturers >Affinity Partners >
