AutoProtect Recruitment

Want to join a great team at AutoProtect?  

We are a market leading company and we are very proud of what our achievements. We are already providing thousands of owners of cars, caravans, coaches, motorcycles and vans with award-winning warranty and insurance products and with your help, we will continue to grow and to thrive.

Keep checking here for job vacancies and opportunities.

 

National Compliance Manager

AutoProtect are looking to recruit an experienced Compliance Manager, to play a pivotal role within the group. You will report directly in to the Group Compliance Director and be responsible for the day to day management and development of the group subsidiary company, iComply Online Ltd., and its regional audit team. Time will be shared between the head office in Harlow, Essex and field based requirements across the UK.

The Company

AutoProtect provides insurance products and dealer warranties to vehicle manufacturers and retailers of all types and sizes throughout the UK, Europe, Asia and South America. Since 2004, leading manufacturers have awarded AutoProtect a variety of business, and many of the AM Top 200 and over 3000 independent vehicle retailers have elected to carry products from our broad, flexible range. The result being AutoProtect's continued growth.

Today, the businesses we partner offer their customers award-winning products created by a brand they trust. Over a million drivers are protected - the owners of cars, caravans, coaches, motorcycles, motor homes, trucks and vans.

iComply Online is an independent subsidiary which specialises in the provision of Compliance Partnership Programs for motor retailers across the UK, supporting regulated Consumer Credit and General Insurance activities. iComply Online also completes monitoring activities for the AutoProtect Appointed Representative network.

The Role

You will be working in an environment that values the contribution of every individual, a culture of teamwork and the opportunity to develop and grow within the company.

Your responsibilities as National Compliance Manager will be to direct and manage the external iComply regional audit team in the acquisition, development and management of partnership compliance programs. You will also direct and manage the internal Compliance Administration Team to support compliance governance requirements and provide subject matter expertise and informed opinion to internal and external customers.

You will

  • Provide team quality assurance and to ensure a consistently high level of expertise is demonstrated to AutoProtect and the supporting dealer network.
  • Build and maintain relationships with group key clientele.
  • Review and affect team scheduling through effective territory and priority management.
  • Collate and apply trend analysis to key risk indicators in order to assist and direct clients in identifying operational conformance and to make recommendations on actions required around product, process, and people.
  • Offer information and opinion on current and landscape regulatory matters in regard to insurance mediation and consumer credit activities.
  • Apply mitigation measures to influence and manage the conflict of interest between sales activities and positive customer outcomes.
  • Provide oversight of compliance systems and controls and to secure the achievement of service levels.
  • Provide management information on departmental key performance and risk indicators in a timely manner.
  • Create and develop new initiatives in regard to partner enhancements and deliverables
  • Assist with the acquisition of group relationships
  • Assist the UK based audit team with direction, feedback and on-site dealership support where required to influence and enhance AutoProtect and iComply relationships
  • Consider, implement and project lead regulatory landscape change in association with the Compliance Director and Executive Committee
  • Consistently maintain an up-to-date knowledge of UK regulatory compliance

The Person

This role would ideally suit a candidate who has compliance management and line management experience within a FCA regulated environment - and who can demonstrate the passion and drive to influence a culture of best practice and positive customer outcomes in the motor industry.

  • Understanding of motor dealership sales processes and compliance requirements
  • Thorough, accurate and up-to-date understanding of both the practical and technical requirements of the Financial Conduct Authority rules and guidance affecting insurance and consumer credit providers.
  • Up-to-date knowledge of administration pertaining to FCA regulated activities including use of the FCA platforms for firm management and financial reporting.
  • Experience of chairing and facilitating effective meetings with senior management.
  • Line management experience.

Please email your CV to sales@autoprotect.co.uk 

Telemarketing Associate

Job Purpose:

Provide an exceptional customer experience and seamless continuation process allowing our renewals customers the opportunity to purchase further cover. Follow strict guidelines to ensure the customer journey is of the highest standard.

Duties:

  • Proactively renew existing policies in line with their renewal dates
  • Responsible for making high volumes of outbound calls
  • Increase customer loyalty
  • Find creative solutions to problems
  • Answer telephone calls from potential customers who have been solicited through advertisements
  • Understand compliance and consequences
  • Providing excellent and friendly customer service
  • Maintain the relevant diary systems to ensure and manage customer contact times
  • Record names, addresses, purchases, and reactions of prospects contacted
  • Adjust sales scripts to better target the needs and interests of customers
  • Telephone, email or write letters to respond to correspondence from customers or to follow up initial sales contacts
  • Provide additional support and day to day account management to allocated customers
  • Ensure product explanation is accurate and full
  • Inform customers of full closing statements
  • Liaise with other departments to resolve customer queries and assist with retention of business
  • Other reasonable duties as required

Skills & Competencies:

  • Ability to self-manage/motivate
  • Excellent communication skills with the ability to adapt language and style in response to varying situations
  • Attention to detail
  • Good planning & organizational skills including the ability to multi-task, work under time and completion deadlines
  • Computer literate (including Microsoft Word and Excel

Knowledge & Experience:

Preferred:

  • Sales experience
  • Experience within an FCA regulated environment

Shift Patterns:

Mon-Fri:

  • Week 1 - 9am-5pm
  • Week 2 - 12pm–8pm

Job based in Southend on Sea.

Please email your CV to sales@autoprotect.co.uk 


Internal Assurance Manager

Job Purpose:

To promote and influence compliant culture and to monitor and measure compliance and conduct in relation to legislation, regulation and group operational policy across the AutoProtect group.
To build and maintain an end to end corporate governance audit program.

Duties:

  • Provide assurance structure to internal projects, working with key stakeholders to manage compliant outcomes.
  • Examine the functioning of the internal departments activities and processes in order to check its reliability and adequacy to the Group’s standards, policies and internal and external procedures.
  • Identify risk resulting from internal policy and procedures and build measurable mitigation procedures across internal departments.
  • Communicate with business process owners and document risk, controls and processes of audit areas.
  • Cascade information and action requirements on current and landscape regulatory matters.
  • Provide management information pertaining to assurance measurement activities and to provide key insight into risk.
  • Monitor and report on the conclusion of follow up actions resulting from audit.
  • Manage daily data protection related administration and projects.
  • Deputies to the Data Protection Officer during periods of absence.
  • Escalate assurance and breach incidents in line with relevant procedure.
  • Attend training and information workshops to maintain accurate and up to date knowledge of regulation.
  • Provide a point of contact for data protection and assurance related queries.
  • Attend and partake in Risk Committee meetings where required.
  • Other reasonable duties as required.

Skills & Competencies:

  • Time management
  • Leadership & Influence
  • Integrity & resilience
  • Risk awareness
  • Effective communication
  • Analytical and Strategic thinking

Knowledge & Experience:

Essential:

  • Understanding of both the practical and technical requirements of the FCA, ICO and any other relevant regulatory and trade bodies.
  • Project management experience including running effective meetings/workshops.

Experience in a similar role with evidenced inclusion of regulated activities. 

Working hours

Monday - Friday, 9am - 5pm.

Job based in Harlow, Essex.

Please email your CV to sales@autoprotect.co.uk


Business Development Manager 

The successful applicant will work across the East Midlands region.

Duties:

  • Identify new business opportunities.
  • Account Management of our major clients.
  • Timely completion of required Account Management visit and training reports.
  • Plan and deliver presentations to existing clients, including product training.
  • Assist with sales presentations and tenders to potential and existing clients.
  • Understand all aspects of insurance product regulations and FCA requirements.
  • Ensure dealer partners are aware of FCA and internal compliance requirements.
  • Other reasonable duties as required.

Competencies:

  • Excellent organisational and time-management skills.Resilient and adaptable.Ability to build effective relationships.Enthusiastic and committed to delivery.Ability to influence colleagues and customer's cross-functionally with no reporting lines.Excellent communication skills with the ability to communicate meaningfully at all levels.

Knowledge & Work Experience:

Essential:

  • Significant experience in a similar role.
  • Full Clean UK Driving Licence.
  • Proficiency in Microsoft packages.

 


Vehicle Warranty Claims Advisors

Had enough of dirty hands?

Maybe it’s time to put the lid on the Swarfega for the last time.

How would you like to put your vehicle expertise to use but stay clean? AutoProtect is looking for technical Claims Advisors with mechanical knowledge who may also have already spent time within a customer services environment.

Do you:

  • Currently work in a car dealership or garage?
  • Perhaps have a passion for cars and how they work?
  • Want to bring your customer service knowledge to a thriving new home?

Then it’s time we talked.

You will:

  • Join a hardworking and close team.
  • Be supported and recognised.
  • Have the opportunity to gain industry qualifications and develop your career.
  • Have mechanical and component knowledge.

Based in Harlow in Essex, this exciting and dynamic role is crucial to us continuing to deliver the very best customer experience. Therefore AutoProtect Claims Advisors are very much at the forefront, assisting our customers through their enquiries and claims. No two days are ever the same in our fast-paced, team environment.

We work out of great, modern offices just outside of Harlow town centre with plenty of parking and all the facilities we need to make an enjoyable, supportive workplace.

In return for your commitment, energy and ideas, we pay a very competitive basic salary.

Our teams work standard office hours from 9am to 5.30pm Monday to Friday as well as covering Saturday morning on a rota; typically working one in every four weeks.

So, if being part of the AutoProtect team sounds like something you would enjoy, apply today by sending us your CV to sales@autoprotect.co.uk 

Job Type: Full-time