New service plan set to boost revenue for dealers

Date: Tue 7th July 2015   |   Author: Vince Brand | Google+

AutoProtect has entered the service plan market with the Foresight Service Plan. Early trials of the facility have seen dealers double conversion rates.

The facility enables customers to spread the cost of inflation proof servicing and maintenance on both new and used vehicles. Dealers benefit from a greater share of the aftersales market and guarantees an increased revenue. It is designed to increase re-sale and F&I opportunities through more frequent contact with the customer.

Designed to be easy to use, it offers automated quotes informed by accurate manufacturer data, and robust reporting functions with DMS integration. The Foresight Service Plan comes with a training and support package that helps sales and service staff increase service plan conversion rates.

Commenting on the launch Jo Selby, National Sales Manager from AutoProtect said: “We have designed the Foresight Service Plan with the dealer in mind. We take a 360° approach to providing opportunities for the dealership, from sales to service and visa versa, in a seamless process.

Dealers can also use the retention tool for finance and cash customers to contact a specific customer at a specific time with a specific offer that is simple, compelling and relevant.”

Dealers benefit from the ability to forecast future service order bookings and revenue with confidence. Timed renewals drive customers back to the dealership providing resale opportunities in conjunction with a dealer’s Trade Cycle Management objectives.

Foresight’s live and flexible reporting dashboard delivers instant overview reports with the ability to analyse detailed data within the user friendly reporting systems, which include accounts reconciliation. The Foresight system is designed to make quoting and activating service plans straightforward.

It provides automated quotes and service reminders from a dealer’s existing database to increase touch points, which supports future car sale opportunities and F&I facility sales.

Sales are further increased by a continuous review of activity through live and detailed reports. These show individual, department or overall business results and can be used to set targets, assess results and adjust processes to increase sales.

Michael Nobes, Managing Director at Richmond Motor Group said: “At a time where dealer margins are under pressure, it is important that our service operation is structured for growth and supports the wider business. The team at AutoProtect has worked closely with us to put in place a programme that will deliver 16 per cent growth in service revenue and provide our customers with an easy way to budget for their servicing.”

The facility is supported by an inbound and outbound call centre, national sales team in the field and internet presence to support all dealerships.