Making SMART even Smarter for your Customers

Date: Mon 23rd November 2015   |   Author: Natalie Ridgwell | Google+

We wanted to make the claims process for SMART insurance even easier and thought it would be a real bonus for your SMART customers if we could give them a really straightforward way of making their SMART claims direct from their phone (or tablet) at any time, day or night with no need to call us.

So we developed a SMART claims app

It couldn’t be simpler; your customer completes just a few details on their smartphone. They then indicate where the damage to their car is located and upload supporting images – job done. It’s intuitive, so no instructions are needed and the customer gets a message back immediately indicating whether their claim is likely to be approved or rejected with details of their claim. No fuss. If approved we will arrange the repair at their home or work address to suit them.

Hopefully you’re as excited as we are about this massive improvement. It represents yet another USP to AutoProtect’s SMART insurance facility.

How will claimants discover the app?

Over the next few weeks we’ll be updating the claims process on our terms and conditions to mention the new claims process. Until then our inbound call lines have been updated to advise on the easiest way to get hold of the iOS or Android app.

Text ‘SMART’ to 88802
(give it a try - if you’re testing use the name Mr Test Test).

Customers can also search the App Store on their mobile device using the term AutoProtect. Or visit www.apsmartclaim.co.uk.

More detailed information is provided in the video presentation to the right. It details the app’s functions and the process at AutoProtect’s offices upon receipt of an uploaded claim.

Information for your customer

We have created a short video showing how customers can download the app and information on the claims process (see right) and of course, we can still be contacted by calling us on 01279 456 501.

If you have any questions or comments, please do not hesitate to contact your AutoProtect account manager.