AutoProtect (MBI) Limited are authorised and regulated by the Financial Conduct Authority. Our FCA Register number is 312143.
Every effort is made to ensure that this Website operates correctly and runs smoothly. We provide no warranty or guarantee as to the accuracy, timeliness, performance, completeness, satisfactory quality, suitability or fitness for a particular purpose of the information and materials found or offered on this Website.
We take no responsibility for, and will not be liable for, this Website being temporarily unavailable due to technical issues beyond our control.
We are committed to providing you with an exceptional level of service and customer care. If there is an occasion where you feel that we have not delivered this level of service we would like to hear about it.
If you would like to make a complaint please contact the Administrator:
The Managing Director, AutoProtect (MBI) Limited, Warwick House, Roydon Road, Harlow, Essex, CM19 5DY
Tel: 01279 456 500
We expect that the majority of complaints will have been quickly and satisfactorily resolved at this stage but if you remain dissatisfied you can take the issue further.
In the unlikely event that the matter is still not resolved, your complaint can be referred to the Financial Ombudsman Service:
- The Financial Ombudsman Service, South Quay Plaza, 183 Marsh Wall, London E14 9SR.
Please note you have six months from the date of our final response in which to refer your complaint to the Ombudsman. Referral to the Ombudsman will not affect your right to take legal action against us. The complaints procedure above does not affect any legal right you may have to take action against us.
Links to other sites
There may be links from this Website to third party websites not under our control. These links are provided for your convenience only and their inclusion does not imply any endorsement or reliability by us of any such website(s) and you should read the terms and conditions of those websites before using them. We accept no liability for any statements, information, content, products or services that are published on, or may be accessible from, these third party websites. We can also give no guarantee they are free from viruses or anything else that could be infectious or destructive.
Website content and functionality
We endeavour to ensure the information contained and displayed on this Website is accurate and up-to-date. However, we make no representations or warranties of any kind, express or implied, about the completeness, accuracy, reliability, suitability or availability with respect to this Website or the information, products, services, or related graphics contained on this Website for any purpose. Any reliance you place on such information is strictly at your own risk.
We do not guarantee that this website will be compatible with all or any hardware and software which you may use.
- personal injury or death resulting from our negligence;
- any matter for which it would be illegal for us to exclude or to attempt to exclude our liability.
All copyright, trademarks, design rights, patents and other intellectual property and other proprietary rights located on this Website shall remain vested in AutoProtect or its licensors. You may not copy, redistribute, republish or otherwise make the materials on this website available to anyone else without our prior consent in writing.
You may print or download materials from this Website and/or copy the content to other individuals for their information, provided that:
no materials are modified in any way;
no graphics are used without the accompanying text;
our copyright and trade mark notices appear in all copies and you acknowledge this Website as the source of the material; and
AutoProtect reserves the right to change the terms, conditions and notices under which this Website is offered.
If you make a contract with a third party who is named or referred to on this Website, it is your responsibility to ensure that you are comfortable with the terms of that contract and to take legal advice if necessary.